FAQs
Our team is at your service to answer any questions you may have.
Answers to the most frequently asked questions
Orders and deliveries
It takes approximately 10 days to receive your order.
Simply click on “My account” and follow the instructions.
You can send us an e-mail or contact us directly via the “contact us” page.
No, we are not legally authorised to keep your payment details.
That depends on the taxes in your country.
We ship worldwide!
In general, yes, but this depends on a number of parameters such as the number of products, weight, etc.
If you need to exchange an item
Returns and exchanges
You can find out by clicking on the link at the bottom of the page.
Please contact us by email or directly via the “contact us” page.
Please contact us by email or directly via the “contact us” page.
We’ll give you all the information you need in our “authorised returns” email.
Please contact us by email or directly via the “contact us” page.
This depends on whether we have already processed and dispatched your order, please contact us as soon as possible.
Unfortunately not.